LEGAL

Refund Policy

Last updated: November 7, 2025

1. Overview

At KAZE Services, we strive to provide high-quality products and excellent customer service. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

Please read this policy carefully before making a purchase. By purchasing our products, you acknowledge that you have read and agree to this Refund Policy.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Product Not Working: The product does not function as described in the product documentation
  • Technical Issues: Unresolvable technical issues that prevent you from using the product
  • Service Unavailability: Extended service downtime or unavailability (more than 48 hours)
  • Duplicate Purchase: Accidental duplicate purchases made within 24 hours
  • Wrong Product: You received a different product than what you ordered

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

  • Account bans or suspensions from third-party services
  • User error or failure to follow installation/usage instructions
  • Change of mind after purchase
  • Incompatibility with your system (when system requirements were clearly stated)
  • Detection by anti-cheat systems (we do not guarantee undetectability)
  • Requests made more than 24 hours after purchase
  • Products that have been used extensively (more than 7 days of active use)

4. Refund Request Process

To request a refund, please follow these steps:

  • Step 1: Join our Discord server at discord.gg/akAjjaBvKY
  • Step 2: Open a support ticket in the designated channel
  • Step 3: Provide your order ID/transaction ID
  • Step 4: Explain the reason for your refund request with relevant details
  • Step 5: Provide any screenshots or evidence if applicable
  • Step 6: Wait for our support team to review your request (typically within 24-48 hours)

5. Refund Timeline

Refund requests must be submitted within 24 hours of purchase. Requests submitted after this period will not be considered unless there are exceptional circumstances.

Once your refund request is approved:

  • Cryptocurrency refunds: Processed within 24-48 hours
  • Credit/Debit card refunds: 5-10 business days (depending on your bank)
  • PayPal refunds: 3-5 business days

6. Partial Refunds

In some cases, we may offer partial refunds:

  • If you've used the product for a limited time before experiencing issues
  • If only certain features of the product are not working
  • If we can provide an alternative solution that partially addresses your concern

The amount of the partial refund will be determined on a case-by-case basis by our support team.

7. Subscription Refunds

For subscription-based products:

  • Refunds are only available for the current billing period
  • Subscriptions must be cancelled before the next billing cycle to avoid charges
  • No refunds will be issued for previous billing periods
  • Unused time in a subscription period is non-refundable unless the service is unavailable

8. Account Suspension

If your account is suspended or terminated due to violation of our Terms of Service, you will not be eligible for a refund. This includes but is not limited to:

  • Sharing or reselling products
  • Chargebacks or payment disputes
  • Abusive behavior towards staff or community members
  • Fraudulent activity

9. Chargebacks

Initiating a chargeback without first contacting our support team is considered fraud and will result in:

  • Immediate termination of your account and access to all products
  • Permanent ban from our services
  • Potential legal action

If you have an issue with your purchase, please contact our support team first. We are committed to resolving issues fairly and promptly.

10. Refund Method

Refunds will be issued using the same payment method used for the original purchase. We cannot issue refunds to different payment methods or accounts.

If the original payment method is no longer available, please contact our support team to discuss alternative arrangements.

11. Product Access After Refund

Once a refund is issued:

  • Your access to the product will be immediately revoked
  • Your license key will be deactivated
  • You must uninstall the product from your system
  • Any associated accounts or subscriptions will be terminated

12. Exceptions and Special Cases

We reserve the right to make exceptions to this policy on a case-by-case basis. Factors that may be considered include:

  • Customer history and loyalty
  • Severity of the issue
  • Circumstances beyond the customer's control
  • Technical limitations or service disruptions on our end

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy.

We recommend reviewing this policy periodically to stay informed of any updates.

14. Contact Support

If you have any questions about our Refund Policy or need to request a refund, please contact us through our Discord server:

discord.gg/akAjjaBvKY

Our support team is available 24/7 to assist you with any concerns or issues.